Inspection Prior to Handover: Clients are required to inspect their garments, bags, and shoes before handing them over. Richies Laundry will not be held liable for any valuables left in the items provided for laundry.
Stain Removal: While every effort will be made to safely remove stains, stain removal is not guaranteed. Processing charges will apply regardless of the outcome.
Inspection Upon Delivery: Clients must inspect their processed laundry upon delivery. Claims for damage or loss will not be entertained after acceptance of delivery.
Unclaimed Laundry: Laundry not collected within 30 days of the delivery date may be disposed of at the discretion of Richies Laundry. The company will not be liable for any compensation in such cases.
Compensation for Damage or Loss: In the event of damage or loss of an item, compensation will be limited to 10 times the processing charges of the affected item, subject to inspection and validation by Richies Laundry.
Minimum Order Value: The minimum order value is AED 50.
Delivery Times:
Standard delivery time for garments: 48 hours.
Standard delivery time for bags and shoes: 2-4 working days.
Express Delivery Charges:
For garments: 50% surcharge for next-day delivery and 100% surcharge for same-day delivery. Same-day delivery requests must be placed before 12 PM.
For bags and shoes: Express delivery availability and charges will vary based on the order.
Cleaning and Technical Services
Advance Payment: A 50% advance payment is required to secure a booking.
Payment Terms: The remaining balance is due in full upon completion of the service.
Cancellation Policy: No refunds will be issued for cancellations.
Rescheduling Policy: Bookings may be rescheduled once, provided the request is made at least 72 hours prior to the scheduled appointment.
Utility Requirements: Clients must ensure that water and electricity are connected to the premises prior to service commencement.
Job Site Conditions: No contractors or other third parties shall be present during the service. Richies Cleaning and Technical Services LLC reserves the right to cancel the service with applicable cancellation charges if this condition is not met.
Scope of Service: Richies Cleaning and Technical Services LLC does not provide any job guarantees for spaces undergoing construction or interior fit-outs during or after cleaning.
Stain Removal for Carpets, Curtains, and Furniture: While every effort will be made to safely remove stains, stain removal is not guaranteed. Processing charges will apply regardless of the outcome.
Pre-Existing Issues: Richies Cleaning and Technical Services LLC is not liable for any pre-existing damage or issues discovered during the service.
Additional Work: Any additional work outside the agreed-upon scope will incur additional charges.
Final Handover: The client or an authorized representative must be present onsite for the final handover. In the absence of the client or representative, the service will be deemed completed, and Richies Cleaning and Technical Services LLC will bear no further obligations.
